Our Returns Policy forms are part of and must be read in conjunction with, our Terms and Conditions of Sale.
Returns
You have 14 days to cancel your order which begins the day your item has been received.
Make sure that a returns authorization number is obtained before attempting to return any items.
All items must be returned unused and in the original packaging as they were received by you.
Please ensure that any security seals or tags are still intact.All products returned are checked by our Returns Department. If you are entitled to a refund, we will refund the price of your item (including the cost of delivery). Returns are generally processed within 7 business days but will not exceed 30 days. We will refund the original credit/ debit card or PayPal account used to purchase the item.
RETURN OF REPLACEMENT GOODS
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting the day after you received the replacement item and receive a refund. dispatch email.
HOW TO MAKE A RETURN
To start the return process, please navigate to the Order History page and select the order you’d like to return.
If the item meets the criteria, there will be a ‘Return’ button available. Simply click and follow the next requested steps.
If you need any support, please contact us.COST OF RETURNING ITEMS
Please note that we can only refund the postage costs for returning an item where:
- We sent you the wrong item
- The item is damaged or faulty
- You are returning a substitute or replacement item which you do not want to keep
We will refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
ITEM NOT RECEIVED
We apologize if you have not received your item. This is not common, and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 10 days from the day on which you received our confirmation of dispatch email.
RETURN OF REPLACEMENT GOODS
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting the day after you received the replacement item and receive a refund. dispatch email.
COMPLAINTS
If you are not satisfied with the way in which we have handled the return, replacement, or repair of any item, we apologize. We want to resolve this matter.
Please contact us